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Privacy Policy

Foot Anstey (FAS) respects your privacy and is committed to protecting it. FAS provides this Privacy Policy to inform you of our policy and practices and of the choices you can make about the way your information is collected and used. We have structured our website so that, in general, you can visit our website without identifying yourself or revealing any personal information.

This Privacy Policy applies to the site accessible from www.foot-ansteys.co.uk (the “Site”) and data we receive from you via this Site or by any other means. FAS ensures that any data received will be processed in accordance with the eight principles of the Data Protection Act 1998 and the policy set out below. Links provided within the Site are not covered by this Privacy Policy.

Personal data collected

On our Site you can order services, make information requests, apply for jobs, subscribe to marketing or support materials, or register yourself. The types of personal information you provide to us on these pages may include name, address, telephone, e-mail address, User Ids and passwords, billing information, transaction, credit card information and contact preferences.

Data Collection and Purpose Specification

We collect your personal data to help us understand your needs and interests and provide you with better services. Specifically, we use your information to communicate with you, to update you on services and benefits, and to better understand who uses our Site and the pages they access so as to be able to improve the Site.

Occasionally, we may also use your information to contact you for market research regarding FAS’ services. We will give you the opportunity to opt-out of market research and client surveys.

We do not collect extra information about our visitors from other sources, such as public records or bodies, or private organisations.

If we wish to use your personal data for a new purpose, other than for which it was originally supplied, we will ask you first. We take seriously the trust you place in us.

Unless we have your consent, we will ensure that your personal data will not be disclosed to other organisations, institutions and authorities unless required for the provision of our services or required by law. We will not sell, rent or lease your personal data to others.

Sometimes we may need to give information to our agents and subcontractors for the purpose of providing legal services. In these circumstances we always ensure that the information is safe and secure.

You agree that if we transfer ownership or management of the Site to a third party or if FAS merges with another firm we may also transfer your data to such third party or to the new created entity, provided such third party or newly created entity agrees to observe this policy.

Links to other Websites

Parts of our Site contain links to third party websites for your convenience and information. If you use these links, you will leave the Site. When you access a third party site, please understand that we do not control the content and are not responsible for the privacy practices of that site. We suggest that you carefully review the privacy policies of each site you visit. These other sites may send their own cookies to users, collect data, or solicit personal information.

Security

We do not give visitors to our Site the option of using a secure transmission method to send us their personal data, unless otherwise indicated. Accordingly, your attention is drawn to the fact that any information carried over the Internet is not secure; information can be intercepted, lost, redirected, changed and read by other people.

However, FAS acknowledges your trust and is committed to protecting the information you provide to us. To prevent unauthorised access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online.

All our employees and data processors who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.

We use leading technologies and encryption software to safeguard your data, and set strict security standards to prevent any unauthorised access to it.

Crime prevention and detection

We have systems that protect our clients and ourselves against fraud and other crime. We may use your personal information to prevent crime and trace those responsible. We may check your details with fraud prevention agencies. If you give us false or misleading information and we suspect fraud, we will record this. We and other organisations may use and search these records to help us to trace debtors, recover debt, prevent fraud and to manage your accounts, or check your identity to prevent money laundering, unless you provide us with other satisfactory proof of identity.

Automatic Collection of Information

We do not use Cookies for collecting personal information.

The Site does not automatically store or capture personal information other than logging your IP address. This information is not retained after you have logged off. We do not link information automatically logged by other means with personal data about specific individuals.

Providing Visitors with Anonymous Access

You can browse our Site without disclosing your personal data.

Feedback, including comments and questions

We value your comments and opinions. If you have any comments or questions or about FAS or FAS’ use of your information or about this Privacy Policy, please send an e-mail to enquiries@foot-ansteys.co.uk.

When you send us or provide us with personal information via e-mail (that is, in a message containing a question or comment, or by filling out a form that e-mails us this information) or via telephone, we use it to respond to your requests.

If you e-mail us, or give us your e-mail address, we will keep a record of it. We may use it to contact you occasionally about other products and services which may be of interest to you, unless you ask us not to do so. We will not give your e-mail address to any unauthorised third parties.

When you e-mail us please remember that the content of your e-mail is insecure and could be intercepted. Accordingly, please keep the amount of confidential information to a minimum and we will do likewise when we reply.

Your Rights to Access Personal Data

FAS strives to keep your personal data accurate and encourages you to contact us at enquiries@foot-ansteys.co.uk to update your information, if necessary.

For any enquiry or concern about our Privacy Policy, or to request access to your personal data please contact our data manager:

We have to provide you with a readable copy of the personal data, which we keep about you, within 40 days of receiving your written request. The Act allows us to charge a fee of £10 for this service. Evidence or proof of your identity (for example, a passport or driver’s licence and current utility bills) will be required.

It is both in our interest and yours to hold accurate data. If the data we hold on you is inaccurate in any way, where appropriate, you may have the data:

  • erased
  • rectified or amended
  • completed

We reserve the right to refuse to provide you with a copy of your personal data, but will give reasons for our refusal and allow you to challenge our decision.

Complaints and Disputes

We are committed to working with you to obtain a fair and rapid resolution of any complaints or disputes relating to privacy matters. Please send us your questions and comments regarding our privacy practice to enquiries@foot-ansteys.co.uk or send a letter to:

Mr Paul Huxham
Data Compliance Coordinator
Foot Anstey
21 Derry’s Cross
Plymouth     
PL1 2SW

If you do not receive a response to your inquiry – or if you feel your inquiry has not been satisfactorily addressed, please contact:

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire      SK9 5AF

Changes to this Privacy Policy

If there are changes or additions to the terms of this Privacy Policy, we will post those changes on our Site so that you will always know what information we collect online or by other means, how we use it, and what choices you have. Please be sure to check our Privacy Policy before proceeding to use our Site. Regardless of any changes we make to our Privacy Policy, we will always use your personal data in accordance with the Privacy Policy in place at the time you provided your information, unless you give your express consent for us to do otherwise.

Glossary

Browser
A software application used to locate and display Web pages.

Cookie
Message given to a web browser by a web server. The browser in a text file called cookie.txt then stores the message. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

IP (Internet Protocol)
All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

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